How to Claim Refund for Jio Postpaid Security Deposit

Switching from a Jio postpaid to a prepaid connection can be a straightforward process using the MyJio app or by visiting a Jio store. However, once you've successfully migrated your connection, you might be wondering how to claim your security deposit refund. Here’s a step-by-step guide to help you through the process.

Step-by-Step Guide to Claim Your Jio Postpaid Security Deposit Refund

Step 1: Migration from Postpaid to Prepaid

First, ensure that you have migrated your connection from postpaid to prepaid. This can be done by:

• Using the MyJio app.

• Visiting a nearby Jio store.

Once the migration is complete, wait for a few weeks, usually around 2 weeks, before initiating the refund process.

Step 2: Search for Jio Refund

1. Open your browser and search for "Jio refund" on Google.

2. Click on the first link that appears, which should be titled "Claim Your Refund Online - Jio."

Step 3: Select Mobile and Terminated Connection

1. On the refund claim page, select the "Mobile" option.

2. Choose "Terminated Connection" and click on "Continue."

Step 4: Enter Account and Phone Details

1. Enter your account number and Jio phone number. You can find your account number on your monthly statement or within the MyJio app.

2. Click on "Generate OTP" and enter the OTP sent to your registered mobile number to verify your identity.

Step 5: Update Bank Account Details

1. Once verified, you will be prompted to update your bank account details for the refund. Ensure that the bank account belongs to the same person whose name is on the Jio connection to avoid rejection.

2. Enter your bank details and click on "Proceed."

Step 6: Confirm Bank Details

1. Double-check the entered bank details. This is your last chance to make any edits. Once you are sure that the details are correct, click on "Confirm."

Step 7: Receive Confirmation and Reference ID

1. After confirmation, you will see a success message along with a reference ID for your refund request.

2. Wait for approximately 10 days to receive the refund amount in your bank account.

Additional Tips

• Ensure Accurate Information: Double-check all the details you enter to avoid any delays or rejections.

• Keep Records: Note down your reference ID and any correspondence for future reference.

• Contact Support: If you do not receive your refund within the stipulated time, contact Jio customer support with your reference ID for further assistance.